I've known the folks at Manticore Technology for quite a while. I've been watching their progress and I've been impressed by their interest in learning what's working and what's not for the companies who implement marketing automation.
Based on feedback from their customers, they've taken note that a one-size-fits-all mentality doesn't work for marketing, nor does it work for the technology that supports it. Bravo!
Manticore Technology's VII release has a really intuitive user interface that allows each marketer to customize their display so they have just the tools and reports they need in view. The drag and drop was so easy I wanted to wrestle the mouse away from Christopher Dolan, their VP of Marketing, when he was giving me a preview.
The other thing I like about the dashboard is that the top of the left navigation shows you all things you've recently used so you don't have to search for them.
In case you're wondering, Manticore Technology has had a really nice year. Their customer acquisition for 2009 is up 117% over 2008. Companies are obviously responding to their well-designed changes.
For example:
Program Trees: I'm not sure what they call them, but the planning tool for nurturing programs is one of my favorites. Manticore enables marketers to see the entire nurturing chain like a decision tree. You can view the whole thing instead of having to pull up different campaigns and try to visualize how they work together, or figure out where the gaps are that you overlooked.
Asset Folders: This is a very cool way to manage your marketing assets. Just like you create folders in MSFT Word, you can do so here, with hierarhy as you need it. Then you drag and drop assets into them so you can see at a glance everything being used by month, by campaign, by segment, or however you like.
The improved visibility is a boon for taking control of your marketing funnel, but the simplicity is what's really compelling. Marketers are busy. We've got so much on our plates that we certainly don't need to struggle with the technology that's supposed to be enabling - not aggravating.
I say, Good Job, Manticore! Go check it out for yourselves...there are a lot of other new things to see like the email wizard and drag and drop list building that makes segmentation a breeze!
